Job Title: Fees Clerk
Location: Manchester/Hybrid
Salary: £28,000 – £35,000 dependant on experience
In response to the continued growth and success of Chambers and to provide the highest level of service to members and clients, Kings Chambers is now seeking a highly motivated, organised and committed individual to work in our Fees Collection Team.
This is an interesting role working in a proactive and professional Fees Team. Candidates should have at least 2 years Credit Control experience working in professional services or other corporate setting.
Chambers Fee Collection team work on a hybrid basis with 2 days at home and 3 days working together in the office. New personnel can move to hybrid working following the initial comprehensive training on our systems which usually takes up to 2 months.
Key responsibilities include:
- Dealing with correspondence and telephone queries from solicitors/clients.
- Chasing payments via email, phone, and letter.
- Processing BACS payments when necessary.
- Processing letters and reminders generated by the workflow on the case management system.
- Assisting with the collection of complex and contentious debts.
- Chasing our barrister’s fees in accordance with Chambers’ current strategy (which may be changed from time to time).
- Liaising with the clerking team regarding any fee issues.
- General admin duties as required by Fee Collection Manager
Person Specification
Essential
- A minimum of 2 years working as a credit controller either in professional services or other corporate setting
- Excellent interpersonal skills with a proven ability to communicate confidently and efficiently in a corporate setting, both written and orally is essential.
- The ability to develop and maintain strong internal relationships at all levels and to thrive in a small team environment, a team player who gets on well with colleagues.
- Co-ordination and prioritisation of workflow, trouble-shooting and the ability to work on own initiative and as part of a team.
- Professional and smart presentation and a willingness to learn and to work to tight and often competing deadlines
- Take personal responsibility for delivering agreed objectives and pride in delivering a high quality service and attention to detail.
- Willingness to represent Chambers in the best possible light at all times.
- Strong level of IT literacy including databases and common office systems (e.g. Excel, Word, email- Outlook)
Desirable
- Experience of working within the legal services sector.
What we can offer you in return:
- 5 weeks holiday (plus bank holidays) with incremental allowance for long service up to a maximum of 1 additional week
- Extra day’s holiday for your birthday
- Hybrid working policy*
- Company Sick Pay (CSP)* incremental with length of service
- Cycle to work scheme
- Season ticket loan scheme
- We take a proactive approach towards training and development. All employees have their own personal development plan (PDP) which includes comprehensive training with up to three days paid leave each year to attend external training courses.
- generous pension scheme with DIS life assurance
- Private Medical Insurance scheme*
- Chambers actively promotes wellbeing for all staff and members. We have introduced a medical cash plan for all staff via Medicash which includes virtual GP appointments and an Employee Assistance Program (EAP) which gives staff access to confidential advice and support should they need it. The scheme includes an online portal and telephone counselling service
*After qualifying period
