In this episode Nigel Poole QC speaks with Helen Vernon, Chief Executive of NHS Resolution, the body that handles claims brought against NHS Trusts and, now, General Practitioners.
Helen discusses the work of NHSR, the number of claims it deals with and the costs of those claims. She gives an insight into initiatives to deal with claims earlier and without the need for litigation, and talks about the way NHSR seeks to use the knowledge gained from claims to improve learning, and ultimately patient safety.
Episode 13 is available to listen to here.
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